communication

COMMUNICATION

Botswana Unified Revenue Service (BURS) had a dinner for their employees which was planned and implemented by Andansonia hotel team. Which included banqueting manager and service manager. Lack of communication between service and food production resulted in table set up changing constantly. A matter that could have easily been avoided if communication was there, as stated by Bowdin et al (2012) communication needs to be provided seamlessly with other departments of the event.

Perhaps this matter was done due to lack of motivated staff. Unmotivated staff tend to waver to inform management about matters affecting the event (Bowdin et al, 2012). According to Erichsen (2015) “You have no unmotivated employees – they are actually always motivated. Sometimes they just happen to be motivated for doing something different than what you want them to do in a given situation”

 Furthermore theory X used by management was ineffective and wrong choice, looking at how unmotivated the employees were. Use of incentives would have been a better approach.  All these problems lead to the event starting late and change of the menu without clients concern, resulting in customers not being satisfaction.    

Reference

Bowdin, G., Allen, A., O’toole, W., Harris, R. & McDonnell, I. (2012) events managements. 3rd ed. Routledge. USA: New York

Erichsen, P. K. (2015) Unmotivated employees the arrow is pointing at you. [Online]. Available at: http://implementconsultinggroup.com/knowledge/articles/unmotivated-employees/ (accessed: 13 March 2015)